Shipping policy

We ship every Lustrelle order from the United States and aim to get your tools to you quickly and without surprises at checkout.

Order processing

Orders are processed within 1 to 2 business days, Monday to Friday, excluding public holidays. Orders placed after 2pm PT are picked up the following business day. You will receive a confirmation email as soon as your order is placed and a second email with tracking as soon as it ships.

Shipping rates

  • Standard shipping within the United States is free on orders over $40.
  • Orders under $40 are charged a flat standard shipping rate, shown at checkout before you pay.
  • International rates are calculated live at checkout based on your address and the weight of your order.

Delivery times

These are estimates from the day your order ships, not from the day you place it.

  • United States: 5 to 7 business days for standard delivery.
  • Canada: 7 to 14 business days.
  • United Kingdom, Australia and New Zealand: 10 to 20 business days.

Expedited options, where available, are shown at checkout with their own delivery estimates.

Where we ship

We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand. If your country is not available at checkout, we are not able to deliver there yet.

Tracking your order

Every order ships with tracking. Use the link in your shipping confirmation email, or enter your number on the Track Order page of our website. Tracking can take 24 to 48 hours to show its first scan after the label is created.

Customs, duties and import taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These are set by your local authorities, are not included in our prices or shipping charges, and are the responsibility of the customer. Any customs delays are outside our control.

Incorrect addresses

Please double-check your shipping address at checkout. If an order is returned to us because the address was incomplete or incorrect, we will refund the item cost once it arrives back, less the original shipping charge. If you spot a mistake, contact us within 12 hours of ordering and we will correct it if the order has not yet been processed.

Lost, delayed or damaged parcels

If tracking has not updated for 7 business days, or your parcel arrives damaged, contact us with your order number and we will open a claim with the carrier and make it right.

Missing or partial deliveries

Larger orders occasionally ship in more than one parcel. If part of your order is missing, check your emails for a second tracking number before getting in touch.

Questions

Message us through the contact form on our website and we will reply within 2 business days.